Ep. #37 Navigating Reviews: Embracing Feedback for Business Growth

by Marci Barker / August 2nd, 2023
MY NEW PAGE
Navigating Reviews: Embracing Feedback for Business Growth
I
Navigating Reviews: Embracing Feedback for Business Growth
In this podcast episode, I discusses the importance of handling reviews, both positive and negative, as a business owner. I share a personal experience of receiving a three-star review and how it affected me emotionally.
I hope to communicate the significance of using reviews to improve one's business, gain credibility, and understand customers' perspectives. The episode also touches on unethical practices related to reviews, such as manipulating reviews for free products or leaving negative reviews on competitors' products.
I share some tips for responding to reviews, including being professional, empathetic, and open to resolving issues. Mostly I want to encourage business owners to embrace feedback and stay true to themselves in their responses to reviews.
FREE Audiobook
I recorded my entire audiobook and I'd love for you to listen to it between episodes. Put your info in and get instant access to The Accountability Code Wake Up and Show Up!
In This Episode We Cover:
My experience with a three-star review left on my podcast.
Recognizing how one reacts to and uses reviews in a business.
The impact of positive and negative reviews on a business's credibility.
The importance of collecting reviews for social proof and improvement.
Ethical considerations regarding leaving reviews and receiving free products.
Handling bad reviews professionally and with empathy.
Understanding the reasons behind a customer's experience.
Offering to talk it over with customers to resolve issues.
The significance of responding in a timely manner to reviews.
Embracing authenticity in responses to reviews and attracting the right audience.
I
Listen and Subscribe Everywhere Podcasts Are Streamed
© 2023 - www.funandsustainable.com - All Rights Reserved

RECENT ARTICLES

Ep. #152 Building a Memorable Brand Doesn't C...

In this episode, I talk about the real cost of building a memorable brand and why honesty, courage, and vulnerability matter. I share parts of my Boss Minded Framework and my own experiences, how some people have supported me, some have left, and some have misunderstood me, and why that’s a normal part of growth.

  READ MORE  

Ep. #151 Rejection for Who You are is Better ...

In this episode, I talk about a time when I found out I wasn’t invited to a baby shower for someone I thought was my friend. It hurt, especially because many people I had introduced her to were invited. At the same time, I was helping the missionaries and a single mom who needed a working bike to get to her job. I spent the whole day finding bikes, using donations, and making sure she and her son were taken care of.

  READ MORE  

Ep. #150 Community Requires Action, Common Go...

In this episode of Your Loving Kick in the Pants, I talked about how our “Reignite the Light” event showed the power of community. I shared lessons from running my Boss Minded Facebook group, where I’ve learned that real growth happens when people support, challenge, and hold each other accountable.

  READ MORE  

Ep. #149 Been Taken Advantage of? Use the Acc...

In this episode, I shared a personal story about feeling misled by an organization I volunteer with. After being told I’d be part of a new video project, I later discovered the call was actually a sales pitch. That experience gave me a chance to apply my “Accountability Code,” a step-by-step process I use to reflect, plan, act, and learn from situations that feel off.

  READ MORE  

CHALLENGE TESTIMONIALS