In this podcast episode, I discusses the importance of handling reviews, both positive and negative, as a business owner. I share a personal experience of receiving a three-star review and how it affected me emotionally.
I hope to communicate the significance of using reviews to improve one's business, gain credibility, and understand customers' perspectives. The episode also touches on unethical practices related to reviews, such as manipulating reviews for free products or leaving negative reviews on competitors' products.
I share some tips for responding to reviews, including being professional, empathetic, and open to resolving issues. Mostly I want to encourage business owners to embrace feedback and stay true to themselves in their responses to reviews.